I went to the Thai Embassy in London last week to get a Thai visa, the first one I’ve ever needed to get. I can’t count the number of times I’ve been to Thailand and I must have clocked up six or seven months of life there. A great country to travel too and one that is welcoming to tourists, as they contribute large amounts to the economy.
I’ve never needed a visa before, as the Thai’s used to allow visitors from Western countries to stay for thirty days, more than enough for most people. This has now changed and only visitors arriving by air get thirty days, while people entering the country at the land borders only get fifteen. This is supposedly to cut down on ‘long stayers’, travellers who take up semi permanent residence on a beach and contribute little to the economy, even though there’s no reason why these people couldn’t also fly into the country.
On my next trip I am entering Thailand twice on land borders and will be staying more than two weeks on each occasion, so I now need a visa. As a traveller, I will be criss- crossing the country, spreading my expenditure and putting more of it in locals pockets; benefiting the economy more than the tourists who spend two weeks in a chain hotel in Phuket. They of course fly in and usually only stay two weeks but have the right to stay a month.
Another irony is that Thailand is feeling the effects of the recession and the political unrest earlier in the year, so it’s doing all it can to encourage tourists to come. One of the ways they’ve done this is to scrap the fee for tourist visas over the busy winter season. So having created a situation where more travellers now need to get visas, they now incur the costs of issuing them without gaining any fees! With the problems in Thailand’s government, joined up thinking seems to be off the agenda.
I first visited Vietnam in 1995 and was very impressed by the people and the country. Everyone seemed to be working to rebuild after the years in the wilderness and the tourist industry was growing fast. Companies like Sind Cafe were thinking about the new visitors wanted and doing their best to provide it.
What a contrast to how things were on my recent trip there. The country is firmly on the tourist map and its now a sizeable industry, providing jobs for lots of people. This doesn’t mean that things are better than they were, on the contrary, tourists are now taken for granted, they are just people from whom money must be extracted.On one hand you have the bike and tuk tuk boys from whom the hassle is continuous. They will follow you up the street working on the assumption that if they ask you nine times if you want to rent a motorbike, perhaps the tenth time, you might say yes. On the other hand most of the cities where tourists go there are streets filled with ‘travel agencies’. Many of these copy the names of their more successful rivals – like Sind Cafe but nearly all of them are staffed by young men and women who really don’t care. They were all children when I first visited, and for them tourists have always been there, and in growing numbers – so they’ve never had to try very hard. Their grasp of English is limited to trying to work out what you want, then telling you the price – which is often made up on the spot. Forget getting any kind of description of what you might actually be getting for your money, that’s beyond them. You’d be very unwise to buy a ticket from a travel agency in Vietnam as I found mark ups of 100% +, is fairly normal.
This kind of complacency is also evident in most of the hotels as well, after all you’re dragging them away from their TV watching and mobile phone fiddling. In a country where most of the tourists speak English, you’d have thought that people who deal with in order to sell them things, might be working on improving their language skills. I came across a couple of girls who tapped me for a free English lesson, but otherwise most people were content to get by with – This is the price, give me the money.
It goes across the board, so expect rental bikes which are rusted pieces of junk, or internet ‘cafes’ where the staff have no idea about computers or how to deliver the services (like burning a CD) that posters on the walls say they provide. Another punter will come through the door – so why bother?
I’m now in Laos, where in the most part people are more interested in looking after tourist needs, as out in the countryside cooking a few banana pancakes is a lot easier than working in a paddy field. However, I’ve now arrived in Luang Prabang, which again I first saw in 1995 when travelers were quite rare, due to the security issues that existed then. Of course things are very different now, the country is safe and firmly on the tourist map and facilities in the lovely town of Luang Prabang have expanded accordingly. All to the good. Except that the people here behave very much like the Vietnamese, as no trip to Laos is complete without visiting Lunag Prabang, so a continual stream of tourists is assured. So here we are again with the indifferent service, the below average food and the ‘can you go away and stop bothering me’ attitude.
At the beginning of this trip I passed through Thailand which also has its pockets of hassle, like Kho Shan Road and on some of the islands. But the Thais have been in the tourist industry a lot longer, and they know that tourists can disappear if things are not to their liking. Most people want a holiday, and not to be asked ‘you buy something in my shop’, every time they walk down the street. Right now, with the global downturn, numbers are down, hotels are in trouble and the Thai Government is handing out free visas in order to get those figures up. They know that they can’t take tourists for granted.
So maybe when the numbers dip in Vietnam the people in the travel industry will work out they are in a global market – and they have to raise their game if they want people to keep on coming. I myself won’t be back.
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